gabgee Privacy Policy

gabgee collects personal information from you at various points during your relationship with the platform. The categories of information we collect, and the circumstances in which we collect them, are described below.

1.1 Information You Provide Directly

When you register a gabgee account, make a deposit, request a withdrawal, contact support, or participate in any promotion, you may provide us with the following categories of personal information:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (city, district, country).
• Identity verification documents: Copies of government-issued identity documents such as a National Identity Card (NID), passport, or birth certificate, provided when completing Know Your Customer (KYC) verification.
• Financial data: Payment method details including bKash mobile number, Nagad account number, Rocket (Dutch-Bangla Bank) account number, Upay account details, or Visa/Mastercard card details. Full card numbers are never stored on gabgee servers — payment card processing is handled by PCI-DSS compliant third-party payment processors.
• Account credentials: Username and encrypted password. Passwords are stored using one-way cryptographic hashing and are never accessible in plain text by gabgee staff.
• Communications: The content of any messages you send to gabgee support via email or live chat, including any attachments you submit as part of a support request or dispute.

1.2 Information Collected Automatically

When you visit or interact with the gabgee platform, certain technical data is collected automatically by our servers and analytics systems:

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, session duration, click paths, search queries entered on the platform, and features used.
• Transaction data: Records of all deposits, withdrawals, bonuses claimed, wagers placed, and game results associated with your account.
• Location data: General geographic location inferred from your IP address. gabgee does not collect precise GPS-level location data.
• Cookie and tracking data: Information collected via cookies, pixel tags, and similar technologies as described in Section 4 of this policy.

1.3 Information from Third Parties

In limited circumstances, gabgee may receive information about you from third parties, including:

• Identity verification service providers engaged to confirm the authenticity of documents submitted during KYC review.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm the status of transactions initiated on the gabgee platform.
• Fraud detection and anti-money laundering (AML) screening services that cross-reference account data against sanction lists and risk databases.

gabgee uses the personal information described in Section 1 for the following purposes. For each purpose, we have identified the legal basis on which we rely to process your data.

2.1 Marketing Communications

If you have opted in to receive marketing communications from gabgee, we may send you promotional emails or SMS messages about new games, bonuses, seasonal offers (including Eid promotions, BPL cricket season offers, and Pohela Boishakh specials), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism included in any marketing email we send. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to your withdrawal.

2.2 Automated Decision-Making

gabgee uses automated systems to detect fraud, identify unusual account activity, and flag potentially problematic gambling patterns for responsible gaming review. Where an automated process results in a consequential decision affecting your account (such as a temporary suspension pending fraud review), you have the right to request human review of that decision by contacting [email protected].

gabgee does not sell, rent, or trade your personal information. We share your data only in the limited circumstances described below, and only to the extent necessary to fulfil the stated purpose.

3.1 Service Providers

gabgee works with a carefully selected group of third-party service providers who process personal data on our behalf, strictly under written data processing agreements that prohibit them from using your data for any purpose other than providing services to gabgee. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and Visa/Mastercard acquiring banks — to process deposits and withdrawals.
• KYC and identity verification providers: To verify the authenticity of identity documents submitted during account verification.
• Game content providers: Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi — limited technical data is shared to facilitate game sessions and resolve disputes.
• Cloud hosting and infrastructure providers: Server infrastructure used to host the gabgee platform and store member data securely.
• Customer support platforms: Tools used by the gabgee support team to manage and respond to member enquiries.
• Analytics providers: Aggregated and anonymised usage data is processed by analytics platforms to help us understand how members interact with the gabgee platform and identify areas for improvement.

3.2 Legal and Regulatory Disclosure

gabgee may disclose your personal information to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, court order, or other legal process. This includes disclosures required in connection with anti-money laundering (AML) investigations, fraud enquiries, and responsible gaming compliance obligations. Where legally permitted to do so, gabgee will notify affected members of any such disclosure.

3.3 Business Transfers

In the event that gabgee undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, member personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, gabgee will notify affected members prior to their data being transferred and will ensure that the acquiring entity is bound by privacy obligations no less protective than those set out in this policy.

gabgee uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how members use the site. This section explains what cookies we use and how you can manage them.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, remember your settings, and gather aggregated analytics data. Cookies can be session-based (deleted when you close your browser) or persistent (retained on your device for a defined period).

4.2 Cookies Used by gabgee

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies from specific websites. Please note that disabling strictly necessary cookies will prevent you from logging in to your gabgee account and using core platform features. Disabling functional or analytics cookies will not affect your ability to use the platform but may reduce the quality of your experience. Instructions for managing cookies in common browsers can be found in each browser's help documentation.

5.1 Security Measures

gabgee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the gabgee platform.
• Encryption of sensitive data fields (including payment details and identity document data) at rest using strong cryptographic standards.
• One-way cryptographic hashing of account passwords — gabgee staff cannot view your password in plain text at any time.
• Access controls limiting internal access to personal data to authorised personnel on a strict need-to-know basis.
• Regular security assessments and penetration testing of the gabgee platform and its underlying infrastructure.
• Automated monitoring for unusual access patterns and potential data security incidents.

5.2 Data Storage Location

Member data is stored on secure cloud infrastructure. gabgee takes all reasonable steps to ensure that any third-party infrastructure provider used to store your data maintains security standards consistent with those described in this policy. Where data is processed or stored in a jurisdiction outside Bangladesh, gabgee ensures that appropriate safeguards are in place to protect your data to an equivalent standard.

5.3 Security Incidents

In the event of a data security incident that is likely to result in a risk to the rights and freedoms of affected members, gabgee will notify affected individuals without undue delay and will take all reasonable steps to mitigate the impact of the incident. If you suspect that your gabgee account has been compromised, you should contact [email protected] immediately and change your password.

As a gabgee member, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact the gabgee data team at [email protected] with a clear description of your request. gabgee will acknowledge all privacy rights requests within 5 business days and aim to fulfil them within 30 calendar days, subject to any legal obligations that may require us to retain or continue processing certain data.

Right of Access

You have the right to request a copy of the personal data gabgee holds about you, along with information about the purposes for which it is being processed, the categories of data held, and the recipients to whom it has been disclosed.

Right to Rectification

If any personal data gabgee holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account information (such as your contact email or mobile number) directly within your account settings panel. For corrections to identity data or financial records, please contact [email protected].

Right to Erasure

You may request that gabgee delete the personal data it holds about you. This right is subject to certain limitations — gabgee may be required by law to retain certain categories of data (such as transaction records and identity verification documents) for defined periods even after your account is closed, and erasure requests cannot be fulfilled in respect of such data during the applicable retention period.

Right to Restrict Processing

In certain circumstances, you may request that gabgee restrict the processing of your personal data — for example, while you dispute the accuracy of data held about you, or where you have objected to processing based on legitimate interest and gabgee is assessing that objection.

Right to Withdraw Consent

Where gabgee processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

Right to Lodge a Complaint

If you are dissatisfied with gabgee's handling of your personal data, you have the right to raise a complaint directly with gabgee by contacting [email protected]. gabgee will investigate all privacy-related complaints promptly and fairly and will provide a substantive written response within 14 business days.

gabgee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or regulation. The following retention periods apply to the main categories of personal data held by gabgee:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. gabgee conducts periodic data audits to ensure that retention schedules are adhered to and that no data is retained beyond its defined period without a documented legal justification.

8.1 Updates to This Policy

gabgee reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The most current version of this policy will always be published at https://gabgee.com/privacy-policy with the effective date clearly displayed at the top of the document.

Where changes to this policy are material — meaning they significantly affect how we use your personal data or the rights available to you — gabgee will notify registered members via email to the address on file at least 14 days before the changes take effect. For minor or clarificatory changes, we may update the policy without advance notice, though the updated effective date will reflect the change.

Your continued use of the gabgee platform following the effective date of any updated policy constitutes your acknowledgement of the changes. If you do not agree to an updated policy, you should cease using the platform and may request account closure in accordance with the process described in the gabgee Terms & Conditions.

8.2 Contact and Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or gabgee's handling of your personal data, please contact the gabgee support and data team using the details below. All privacy-related enquiries are handled in strict confidence.