gabgee Responsible Gaming

gabgee was built for players who view online gambling as an entertaining pastime — not as a source of income or a way to resolve financial difficulties. We take our duty of care to every member seriously, and responsible gaming is central to how we operate the platform, design our products, and train our support teams.

Our responsible gaming programme covers three areas: prevention (tools that help members stay in control before a problem develops), detection (monitoring that identifies unusual patterns of play which may indicate distress), and intervention (proactive outreach from our support team when concerning behaviour is detected). Every member's account is subject to automated responsible gaming monitoring from the moment it is opened.

gabgee's support team is available around the clock, every day of the year, to assist any member who feels that their gambling is getting out of hand. You can reach us at [email protected] at any time. We will always treat your concern with complete confidentiality and without judgement. Reaching out for help is a sign of strength, and our team is trained to respond with care and practical guidance.

We ask every member to approach gambling honestly: only play with money you can genuinely afford to lose, never chase losses, and treat every session as entertainment with a fixed budget — not as a financial strategy. If gambling stops being fun, it is time to stop.

During account registration, all members are required to declare that they are 18 years of age or older. Registration does not by itself constitute full verification — gabgee reserves the right to request identity documents (National Identity Card, passport, or birth certificate) at any point in a member's account lifecycle, and will always request these documents before processing a first withdrawal.

If a member is found to be under the age of 18 at any point, their account will be immediately and permanently closed, all funds deposited by the underage user will be returned to the source payment method (bKash, Nagad, Rocket, Upay, or card), and any winnings accrued will be forfeited. gabgee reserves the right to report confirmed cases of underage gambling to the relevant authorities.

Protecting Young People in Your Household

If you share a device or a mobile phone with a young person, please ensure that your gabgee account is protected with a strong, unique password that is not accessible to minors. Always log out of your account when you have finished playing, and never share your login credentials with anyone else. Consider activating device-level parental controls on any shared device to prevent access to gambling websites.

All responsible gaming tools described on this page are available free of charge to every registered gabgee member. They can be activated instantly from the Responsible Gaming section of your account settings panel, or by contacting [email protected] and requesting that a specific control be applied to your account.

How to Activate Your Controls

If you are unable to access your account settings, or if you would prefer a team member to apply a control on your behalf, contact [email protected] at any time. Our support team can apply deposit limits, time-outs, and self-exclusions directly upon request with no waiting period.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The warning signs below are not a clinical diagnosis — they are indicators that suggest it may be worth pausing, reflecting honestly on your gambling behaviour, and considering whether to seek support. Recognising a problem early is the most effective way to address it.

The following questions are adapted from widely-used responsible gambling screening tools. Read each question honestly and consider how frequently each statement has applied to you over the past 12 months. This questionnaire is not a clinical diagnostic tool — it is intended to help you reflect on your gambling behaviour. If you answer "yes" or "often" to three or more questions, we encourage you to take a break and consider contacting support.

Self-exclusion is the most comprehensive responsible gaming tool available on gabgee. It is intended for members who feel that a longer, enforced break from gambling is necessary for their wellbeing. Unlike a time-out (which covers a maximum of 30 days), self-exclusion covers a minimum period of 6 months and can be set for up to 5 years or made permanent.

What Happens During Self-Exclusion

• Your gabgee account is immediately suspended and you will not be able to log in or place bets.
• All pending promotional communications (bonus offers, free spin notifications, seasonal campaign emails) are stopped for the duration of the exclusion period.
• Any verified account balance held at the time of exclusion may be withdrawn to your registered payment method (bKash, Nagad, Rocket, or Upay) upon request.
• Re-registration under a new account is not permitted during the exclusion period. gabgee uses identity and device matching to prevent circumvention of self-exclusion.
• At the end of the exclusion period, your account will not be automatically reactivated. You must contact [email protected] to request reactivation, and a mandatory responsible gaming review will take place before access is restored.

How to Self-Exclude

Self-exclusion can be initiated in two ways. The first is via your account settings: navigate to the Responsible Gaming section, select Self-Exclusion, choose your exclusion period, and confirm your identity. The exclusion takes effect within minutes of confirmation. The second method is to contact [email protected] directly and request self-exclusion — our team will process the exclusion immediately upon receiving your request, without requiring you to log in to your account.

Permanent Account Closure

If you wish to close your gabgee account permanently — rather than take a temporary exclusion period — you may do so at any time by contacting [email protected]. Permanent closure is irreversible. Any verified balance will be returned to your registered payment method before the account is closed. Account history records are retained in accordance with gabgee's data retention policy as described in the Privacy Policy.

If gambling is causing you distress, financial hardship, or relationship difficulties, you do not need to face it alone. gabgee's support team is available 24 hours a day, 7 days a week, via email at [email protected]. All conversations about problem gambling are treated with complete confidentiality — your personal information and the details of your concern will never be shared with third parties.

In addition to contacting gabgee directly, we strongly encourage any member who is experiencing gambling-related difficulties to speak with a qualified support professional. Speaking openly with a counsellor or support worker who specialises in gambling issues can be a transformative step. These conversations are confidential, non-judgmental, and focused entirely on helping you.

For Family Members and Friends

If you are concerned about a family member's or friend's gambling behaviour, you can contact gabgee's support team on their behalf to discuss the options available. Where a third party reports a welfare concern about a gabgee member, our responsible gaming team will review the member's account and, where appropriate, take protective action in accordance with our internal safeguarding procedures.

Reaching gabgee Support

The fastest way to reach gabgee's responsible gaming team is by email at [email protected]. Please include your registered username (if applicable), a brief description of your concern, and whether you would like a specific tool (such as self-exclusion or a deposit limit) applied to your account. Our team will respond as a priority and will confirm any account action taken by return email.

gabgee takes the protection of minors extremely seriously. No person under the age of 18 is permitted to open an account, make a deposit, place a bet, or access any real-money game on the platform. This commitment extends beyond our own platform — we actively support efforts to prevent underage access to online gambling across Bangladesh.

Steps You Can Take at Home

• Use a strong, unique password for your gabgee account and never share it with anyone, including family members.
• Enable screen lock and app lock features on your mobile device so that your gambling apps are not accessible without authentication.
• If you use a shared computer or tablet, always log out of your gabgee account after each session and clear your browser history.
• Consider activating parental control software on shared devices. Many modern Android and iOS devices include built-in parental controls that can restrict access to gambling websites and applications.
• Talk openly with young people in your household about the risks of gambling and why it is restricted to adults aged 18 and above.

Reporting Suspected Underage Access

If you have reason to believe that a minor has accessed or is attempting to access the gabgee platform, please report this to [email protected] immediately. gabgee will investigate all such reports promptly and will take appropriate action, which may include account suspension, identity verification, and referral to relevant authorities where required.